Frequently Asked Questions

Everything you need to know about your Veneda Carter experience.

What is your shipping policy?

We offer worldwide shipping. Orders are typically processed within 2-4 business days. Delivery times vary by location, but domestic orders usually arrive within 5-7 business days.

How do I return or exchange an item?

We accept returns on unworn items in original packaging within 14 days of delivery. Please visit our Returns Portal to generate a prepaid shipping label and initiate your exchange or refund.

Are the materials used sustainably sourced?

Quality and responsibility are central to our brand. We use premium metals and textiles sourced from suppliers who adhere to strict ethical and environmental standards.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible interest-free installments.

How should I care for my Veneda Carter jewelry?

To maintain the luster of your pieces, avoid contact with perfumes, lotions, and water. Store them in the provided protective pouch and clean gently with a soft, dry cloth.

Can I modify my order after it has been placed?

Once an order is placed, we move quickly to process it. Please contact our support team within 1 hour of purchase if you need to update your shipping address or cancel the order.